Advanced Windows PowerShell Scripting Video Training

Advanced Windows PowerShell Scripting Video Training
Advanced Windows PowerShell Scripting Video Training

Wednesday, December 10, 2008

To Use Group Policy to Configure Exclusive "Offer Remote Assistance"

In Windows XP, we had this neat feature where our users could ask us to remote control their computers. The reality was us asking them to ask for remote support. This caused a lot of frustration for our users to be able to utilize this very helpful tool. Below is a section describing how to designate Experts to offer users remote assistance. The users simple need to Accept the offer.

  • To Use Group Policy to Configure Exclusive "Offer Remote Assistance"
    As needed, see Appendix B: Resources for Learning About Group Policy for Windows Vista, and then edit an appropriate GPO.
  • Expand Computer Configuration, expand Administrative Templates, expand System, and then click Remote Assistance.
  • In the details pane, double-click Solicited Remote Assistance, click Disabled, and then click Next Setting.
  • For the Offer Remote Assistance setting, click Enabled, click Show, and use the Add button to accounts of support professionals who you want to allow to offer assistance.

Reference: http://technet.microsoft.com/en-us/library/cc766399.aspx

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